Business Benefit :-
How managers come across to staff and how staff come across to customers can have a big impact on business results. Our behaviour in the workplace can impact on sales, productivity, staff retention, absenteeism and managing change. The skills of assertiveness can unlock the true potential of an organisation.
Duration 1 Day
TOL – This can be booked as a Time Optimised Learning course
Who should attend?
Those who need to act in a more assertive manner.
- Understand what Assertiveness is
- Understand other Behaviour Styles
- Demonstrate the skills of Assertiveness
- What is assertiveness?
- Rights and responsibilities in Assertiveness
- Assertion and you
- Behaviour styles
- NonAssertive Behaviour
- Aggressive Behaviour
- Assertive Behaviour