Sales and Customer Service
12 Results Found
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Upselling
Business Benefit :- The cost of acquiring new customers far outweighs the cost of maximising the business potential of existing customers. Upselling is a vital skill in increasing..More Info
Reservation£395.00 -
Handling Difficult Telephone Conversations
Telephones play a huge part in communication, both internally and externally for any organisation. They also play a big part in the image people form about an organisation. Handlin..More Info
Reservation£395.00 -
Professional Telephone Skills
Business Benefit :- Telephones play a huge part in communication, both internally and externally for any organisation. They also play a big part in the image people form about an ..More Info
Reservation£395.00 -
Telesales
Business Benefit :- Telesales can be a very profitable source of business for many organisations, but for the telesales operative it is a tough job requiring skill, determination ..More Info
Reservation£395.00 -
Negotiation Skills
Business Benefit :- One of the major "critical success factors" for many organisations is the ability to complete successful negotiations. This course focuses on this involved and..More Info
Reservation£395.00 -
Influencing & Persuading
Business Benefit :- It is not just sales people who need to be able to influence and persuade others. Practically everyone in an organisation needs to be able to use these skills ..More Info
Reservation£395.00 -
Account Management
Business Benefit :- China Eggs. No matter how long you nurture them, they never hatch! This course enables Account Managers and Corporate Sales Executives to differentiate between..More Info
Reservation£395.00 -
Time Management for Sales people
Business Benefit :- Sales are the life blood of most companies but the cost of running a sales force can be considerable. One of the best ways of maximising its profitability is t..More Info
Reservation£395.00 -
Customer Service
Business Benefit :- Lost clients, lack of referrals, poor repeat business, complaints, and bad publicity; the costly results of poor customer service seem to go on and on. Every d..More Info
Reservation£395.00