Counselling Skills in the Workplace


Business Benefit:-

The working population spend a large part of their lives in the workplace and sometimes work and personal problems can diminish their performance and affect their well being. Timely appropriate help and support from a colleague could prevent the problem escalating and resulting in stress and under performance. This course aims to give delegates the skills to offer that support.

Duration 1 Day

Who should attend?

Anyone who may be required to offer help and support to others in the working environment.

Learning Outcomes

  • Practise the skills and attitudes involved in helping colleagues to solve their own problems.
  • Understand what counselling can achieve and what its limitations are.
  • Demonstrate how to use listening and supporting skills.
  • Explore and practise ‘person-centred’ problem solving.
  • Describe the difference between counselling and other forms of support and guidance.

Course Content

  • What are Counselling Skills and how are they used in the workplace?
  • The positive uses of ‘power’.
  • Adopting the correct attitude for counselling.
  • The skills of active listening.
  • Being disciplined with time.
  • The ‘person-centred’ framework for problem solving.
  • When and how to confront and challenge.
  • Practising the skills of reflecting and summarising.
  • Action plans.

Management, Personal Development

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