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All of our courses can be delivered at your preferred location, and customised to your exact needs or can be run as a scheduled course at our training centre.

'Open Courses', 'Group Courses', 'E-Learning' & 'Books'

Accredited Programmes	Training Types
ILM Level 2 Award in Team Leading
ILM Level 3 Award in First Line Management
ILM Level 5 Award in Management
Personal Development	Training Types
Active Listening
Advanced Presentation Skills
Assertiveness
Business Letter Writing
Chairing Meetings
Coaching & Mentoring
Communication Skills
Communication, Assertiveness & Confidence Building
Conducting Successful Meetings
Counselling Skills in the workplace
Creative Approaches to Writing Work Based Assignments
Creative Thinking
Dealing with Negativity
Delivering Stunning Presentations with PowerPoint
Effective Minute Taking
Effective Written Communication & Report Writing
Email Etiquette
Emotional Intelligence
Essential PA Skills
Essential Receptionist Skills
Facilitation Skills
Feedback Skills
Info Gathering Analysing and Using for Decisions
Presentation Skills
Public Speaking
Reading & Written Communication
Self Development
Specification Writing
Study Skills
Telephone Skills & Assertiveness
Time Management in Todays environment
Train the Trainer
Training Needs Analysis
Transactional Analysis
Writing your CV
Sales & Customer Services	Training Types
Account Management
Customer Service
Customer Service Excellence (ILM)
Influencing & Persuading
Negotiation Skills
Professional Telephone Skills
Sales Presentation Skills
Sales Training and Development Programme
Telesales
Time Management for Sales People
Upselling
Finance	Training Types
Better Budgeting
Credit Control
Finance for Non-Financial Managers
Financil Wellbeing - making ends meet at home
In the Boardroom - Finance for Directors
Interpreting Accounts
Winning better Sales - finance for sales staff
Health & Safety	Training Types
Asbestos Awareness
Award in Food Safety Level 2
Award in Food Safety Level 3
Food & Drink SPA Refresher
Food & Drink SPA Sector Day
Health & Safety
Health & Safety - Law & Practise
Health & Safety Awareness
IOSH Managing Safely
IOSH Working Safely
Manual Handling
Manual Handling (C.I.E.H)
Risk Assessment
Management	Training Types
Supporting Managers in Equality & Diversity and Community Cohesion
Absence & Disciplinary Management
Appraisal Skills
Basic Business Systems
Basic Management
Behaviour Based Interviewing
Bullying & Harassment
Business Process Analysis
City & Guild ITQ Level 2
Data Protection Act
Disciplinary & Grievance Procedures
Effective Delegation
Effective Interviewing Skills
Equality & Diversity
Equality-and-Diversity considerations in recruiting and selction
ILM Level 2 Award in Team Leading
ILM Level 3 Award in First Line Management
ILM Level 3 Award in Workplace Coaching
ILM Level 5 Award in Management
Introduction to Business Analysis
ITIL® Foundation - Inc Exam
Leadership
Managing a Diverse Workforce
Managing and resolving Conflict
Managing Change
Managing Remotely
Managing Successful Programmes (MSP™) Foundation
Managing Successful Programmes (MSP™) Practitioner
Motivation
Performance Management
Personal Effectiveness For Managers
Personnel Management
PRINCE2® Foundation
PRINCE2® Overview
PRINCE2® Practitioner
PRINCE2® Practitioner - Upgrade
Problem Solving and Decision Making
Project Management
Recruiting & Interviewing Skills
Requirments Development & Management
Staff Supervision
Strategic Planning and Implementation
Stress Management
Succession Planning
System Analysis & Specification with UML
Team Activity - Team building with a difference
Team Building
Train the Trainer Expert (ILM)

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