Managing Difficult Conversations
£425.00 Plus VAT (per person)
Have more than 2 delegates? Talk to us about our closed group courses.
Delivery Method
Open Public Courses – Virtual Delivery Only Closed Group Courses – Face To Face and Virtual Delivery
Business Benefit
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how to have confidence in dealing with difficult conversations.
Who Should Attend
Anyone who manages teams or people.
Learning Outcomes
Communicate effectively
Understand specific approaches to managing messages
Appreciate how people receive messages
Understand how to construct messages
Adopt an appreciation of their own self awareness
Course Content
What is a difficult conversation?
The reasons for managers struggling to have such conversation
Being resilient
Understand conflict and the reasons for it in the workplace
The consequences of avoiding difficult conversations
The consequences of dealing with difficult conversations inappropriately
Preparing for your difficult conversation
Having your difficult conversation
Making sure your difficult conversation is heard, understood and acted upon
The four stage feedback technique
How to Book
Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.
Measuring The Success
The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!
To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.
During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.
We compile this information into a report so that you have evidence of your return on investment.