Your Investment Includes

Full Course Materials for each delegate.
Customisation of course content.
Certificate of attendance for each participant.
Post course support for IT – 3 months
Emergency Trainer - Contingency Trainer allocated to each course to cover for possible tutor illness etc.
Designated Account Manager and Training Co-ordinator - contactable directly at any time.
Course Guarantee – replacement course if you are not satisfied with the level of delivery.

Quality Guarantee
We are more than confident that any learning & development support that we give will meet the highest of standards and as such we provide a guarantee that should any of our courses, for whatever reason, not meet the agreed standard then we will replace it free of charge. With this guarantee we feel that our customers have complete confidence that their project will be a success.

Course Feedback

At the end of the course we will ask your people for feedback in terms of the content and delivery of the programme. We will collate this feedback and statistics and send this to you.

The EQV Experience

Our training courses take the attendee on a journey of learning and development. Throughout the course everyone is engaged in a stimulating and participative way.
Our courses are designed to encompass many different kind of learning activities making sure they appeal to different natural styles of learning that individuals have.
Activities may include a selection of syndicate work, discussion, pair work, case studies, games, role play, quizzes and presentations.
During the event an individual works on their own implementation plan so that they have a clear plan of how they are going to support their own skills transfer back in the workplace. Whilst it is important for the attendees to enjoy the workshop we want to ensure they apply as much as possible back in the workplace.

Essential Skills For Work

£395.00

Quantity:

Description

Duration 1 Day

Who Should Attend?

Essential Skills For WorkÂ has been designed to help new starters who have limited work experience to quickly become effective as a new member of the work force. The course offers a practical set of tools and techniques instantly useable in the workplace. The content is designed to complement and support any induction and role specific skills and technical training the learners may be undertaking.

Learning Objectives

Understand the communication options available when at work
Appreciate the barriers to effective communication and how to overcome them
Define and act on best practice in customer services
Understand and apply the concepts of internal and external customers
Apply good telephone manners and techniques
Understand the importance of correct spelling and grammar and etiquette for written communications
Understand how to structure written communications
Appreciate and apply appropriate style, content and etiquette for email
Know how and when to use social media in the work environment
Know how best to dress for work
Develop and deploy improved interpersonal skills
Understand their natural team roles and how to work best in a team

Course Content

Communication

The three elements of communication
Choosing the right method of communication

Customer Service

Who are my customers?
What does good customer service look like?
How to manage complaints

Professional Telephone Skills

Telephone techniques including ÂÂÂÂÂliveÂÂÂÂÂ role play of different scenarios
ÂÂÂÂÂTalking BusinessÂÂÂÂÂ skills practice ÂÂÂÂÂ choosing the right words that work for work

Email for the workplace

Tone and content, why are emails different to other forms of written communication?
Structuring an email in the workplace
Difficult emails and how to respond
Best practice on attachments, errors and style

Team working

Belbin team roles
Interpersonal skills
Understanding other peopleÂÂÂÂÂs motivations?
Dress codes

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