Inbound Sales Skills

Course Dates:

Experiencing a competent, professional on the telephone who has the correct respect for the customer on the phone is an essential skill. This course explores the relationship between the interested party and the correct response to ensure the maximum sales benefit to the business.

Duration: 1 Day

Learning Objectives

  • Demonstrate telephone competence and confidence
  • Listening Skills
  • Upselling
  • Gaining trust
  • Closing

Course Content

  • The reasons for loosing customers
  • Setting the correct first impression
  • Building customer rapport
    • Matching the customer
    • Identifying customer type
    • Fulfilling buying needs
  • Building your structure
    • Listening Skills
    • Identifying customer needs
    • Questioning skills
    • Building and supporting needs
  • Up-selling
    • Using the benefit concept
    • Increasing the need awareness
    • The stages of the buying process
  • The power of empathy
  • Gaining trust and providing reassurance
  • Dealing with questions
  • Closing the sale and securing the business
  • Ending the call positively

Courses, Sales and Customer Service

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