Problem Solving & Making Decisions

Course Dates:

Business Benefit :-

Problems and progress go hand in hand. So goes the old adage and it seems just as relevant in today’s business environment as it ever did. New technology, a changing market place, increasing customer expectations; all these things can throw up problem after problem, all of which require answers if the organisation is to succeed. This course looks at Problem Solving as a skill and aims to equip delegates with a framework on which to develop that skill.

Duration 1 Day

Who should attend?

Anyone who is involved with problem solving on a regular basis.

Learning Objectives

By the end of this course you will be able to:

  • Know how to describe a problem, its nature, scope and impact
  • Know how to gather and interpret information to solve a problem
  • Know how to plan the implementation and communication of decisions

Course Content

  • Simple ways to recognise, investigate and analyse problems
  • Objective setting in relation to problems
  • Brainstorming and creative thinking techniques
  • Difference between data and information
  • How to calculate and use simple averages and basic summary statistics
  • How to prepare and use grouped data and tables
  • Interpretation of charts and diagrams
  • Methods of indexing, referencing and structuring qualitative information
  • How to evaluate options
  • The importance of adequate and relevant information for effective decision-making
  • Identification of what information is relevant to specific decisions
  • Simple decision making techniques
  • Effective presentation of a case i.e. providing facts and evidence, not just opinion
  • Monitoring and review techniques to evaluate outcomes of problem solving activities


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