Difficult Conversations


Business Benefit :-

Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how to have confidence in dealing with difficult conversations.

Duration 1/2 Day

Who should attend?

Anyone who manages teams or people.

Learning Outcomes

  • Communicate effectively
  • Understand specific approaches to managing messages
  • Appreciate how people receive messages
  • Understand how to construct messages
  • Adopt an appreciation of their own self awareness

Course Content

  • Courageous conversations 7 point plan
  • Communication blocks + tips for ensuring consistency
  • Construction of messages simple
  • Self awareness tools + analysis
  • Testing out 7 point plan

£795 per day – 2 Sessions in a day!

Courses, Management

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