Course Dates:

Business Benefit :-

The cost of acquiring new customers far outweighs the cost of maximising the business potential of existing customers. Upselling is a vital skill in increasing the profitability of a sales force. This course gives account managers the skills to use upselling to optimise the use of their time.

Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

Anyone in a sales role who needs to increase the effective use of their time, maximise profits and beat their sales targets.

Learning Outcomes

  • Describe the benefits of creating a positive impression
  • Demonstrate the skills of acquiring customer knowledge
  • Recognise and react to “buying signals”
  • Differentiate between “cross selling” and “upselling”
  • Demonstrate effective closing techniques

Course Content

  • What is “upselling” and “cross selling”?
  • How to increase your sales revenue and profitability
  • Identifying “buying signals”
  • Building products and services
  • Developing listening skills
  • Presenting further and added value
  • Action plans

Sales and Customer Service

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